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Thanksgiving Day was top of mind for the podcast team last month, and we thought there was no better way to get ready for a big day of eating than to invite Corrine Foster — @FostertheFoodie on Instagram — to be our next guest! 

Corrine has made a name for herself by posting happy hour deals, new restaurants, and the best of the best food places in Lancaster and the Harrisburg area. Without spoiling too much of her success, we’ll dive right into the episode. 

Creating FostertheFoodie 

{1:28} Like most of us, after college, Corrine wasn’t exactly sure what she wanted to do with her degree. So, she ended up at an agency in Harrisburg doing market research. And for her, the passion came from getting to know others’ stories and understanding how they make purchasing decisions. 

When that post-graduate internship ended, she found another agency job that eventually led her to digital marketing from a social media lens.

Social media was fairly new to her, just like a lot of other things in her life at that time. She was new at her job, to the workforce, and to the Harrisburg area. That’s where the idea of FostertheFoodie was born. 

She created her account as a way to explore her new city and find the best deals on delicious food while proving to herself that she can master social media for her new job. 

Naturally driven by research, Corinne created a spreadsheet with every restaurant in Harrisburg on it. The spreadsheet used detailed filters so that when Corrine put in a time — Monday at 1 p.m., for example — all the restaurants with a lunch or happy hour special would pop up. 

Using her list, she took a swing and shared her first post on Instagram featuring a happy hour deal from Home 231 in Harrisburg.  That initial post in 2019 went viral, and since then, she’s grown her following to over 10K.

How The Pandemic Changed Corrine’s Strategy

{8:05} We had to ask how Corrine’s account changed during the pandemic because the food industry obviously took a huge hit at the time. Unfortunately, her spreadsheet was no longer relevant, but with her initial following and a slight change in strategy, she helped businesses bring awareness to their take-out or drive-thru services. 

After things started to open up with restrictions, Corrine jumped on finding places to support by highlighting them on her page. Throughout that time, she was adaptable and adjusted her strategy based on what the restaurants were offering. 

FosthertheFoodie = Influencer? 

{13:28} By definition, Corrine is an influencer, but she’s never called herself that. This may be why her audience trusts her opinion so much and values the recommendations she gives. 

When we asked her about how she’s been able to build trust with her audience, this is what she said:

“Everything that I post is data-proven, and I like to focus on deals so when I say there’s a deal, you can refer back to the menu. It’s hard to not have trust when there’s data behind it.” 

As she’s continued to grow her brand and build that trust, she’s been able to establish herself as a credible and authoritative source. She’s had many people reach out to her and ask for foodie recommendations when they’re planning to come visit. 

We also asked about how she handles situations where she might not like the food, and she mentioned she’s conscious not to call herself a reviewer, but a recommender. Everyone has different taste buds and Corinne recognizes that. She doesn’t like to say anything bad about a restaurant because she doesn’t want to negatively impact anyone’s livelihood. 

Even if she doesn’t like the food, she can always find something positive to say about the place — the prices, the service, the cocktails, or just the overall atmosphere. 

Building Her List of Partners

{17:15} During our conversation, we learned that Corinne has partnered with over 300 businesses and non-profits over the years. During the beginning stages of her account, she built her list of partners through “cold DMing” — the new age of cold calling.   

She started with restaurants she was already familiar with and wanted to share with others. The message was simple. She introduced herself and told them what she’d like to review or promote in exchange for a free meal. 

As FostertheFoodie started to gain some traction online, she began cold-DMing less because the businesses were coming to her. 

Passion Drives Engagement

{19:46} For Corinne, passion is everything. Through her FostertheFoodie account, she’s been able to bring in a nice chunk of change, but she’s really doing it for fun. And she finds her posts are actually more successful when there’s passion behind the deal, food, or restaurant she’s posting about. 

“… I have the passion behind it. I think that’s where it translates the most in engagement. When I’m forced to do something because I agreed to it because of a term, it’s not going to come out the same way that something that I did that was like, ‘oh, I’m just doing this for fun. And not because I’m being told to do something.”

With that in mind, she did tell us that she does occasionally turn down partnership requests, especially when it comes to paid advertisements. That’s because she wants her recommendations to be authentic, which ultimately continues to build her trust and credibility. 

fosterthefoodie foodhub @FostertheFoodie: Highlighting Food Accessibility With Budget-Worthy Deals

Opening Professional Doors

At the start of her FostertheFoodie journey, Corinne mentioned her personal goal was to get 1 free meal, but she never expected the professional growth she’s been able to achieve through her account’s visibility. 

{32:53} FostertheFoodie has opened doors for her professionally, helping her land a position on the board of the Lancaster County Food Hub where she now works full-time as the Development and Communications Manager. 

She enjoys getting to use her platform for good to help amplify the Food Hub’s messages and to help with fundraising efforts when she can. 

{37:11} “There’s been several partnerships I’ve done, probably because of my FostertheFoodie, because they know me,” she mentioned when referring to past fundraising efforts with Cabalar and Blazin’ Jays. 

The Future of Her Foodie Account

{38:00} Throughout her FostertheFoodie career, Corinne has:

  • Tried amazing foods — like grilled octopus. 
  • Met great people — like Josh Shapiro and even her financé!
  • Achieved some pretty unique honors — like getting a sandwich named after her in Harrisburg. (The FostertheFoodie French Toast Fried Chicken Sandwich — are you drooling, too?)

We had to ask, what’s next?

Corinne said she’s excited to continue to grow her list of partners within Lancaster while finding delicious deals for her followers. 

When asked about the impact she hopes to leave on the community, she reiterated her passion for raising awareness about food insecurity and improving food accessibility for people in Lancaster:

{43:20} “Whenever I … do a post or like incorporate the Food Hub in my foodie [account], it’s really just how could I spread the word on how you can still enjoy local food without breaking the bank. Because yes, we have the choice to go to these restaurants … but not everyone has that choice.”

Check Out The Full Episode — Foster the Foodie: The Ultimate Food Cheerleader

Welcome to season 2 of Tower After Hours! We have a great lineup for season 2 and we’re so excited to get to know some great individuals in the Lancaster community. In this episode, we’re sitting down with Kendra Frazier, owner of Unique Lancaster Experiences

Known for highlighting Lancaster through a minority lens, Kendra works hard to share hidden gems with people online and through interactive walking or bike tours.

Getting Unique Lancaster Experiences Started

{1:15} Kendra moved to Lancaster during the pandemic, where she was involved in mission work and going to bible college. With little knowledge of how to run a business, Kendra realized that life was short and she wanted to make the most of the time she had left. And so, Unique Lancaster Experiences was born. 

This isn’t the first place Kendra has lived. Her entire adult life has been spent on the road, getting involved in new communities, and working various positions. After Kendra lived in Lancaster for a few short months, she realized there was so much to learn about the history and expansion of Lancaster. She created Unique Lancaster Experiences to share those “hidden gems” with the community. 

The second part of her business is teaching others how they can replicate this model in their own hometowns or favorite cities. Because although she loves traveling, when she travels she wants to truly enjoy the city without the feeling of work following her everywhere.

How The Business Got To Where It Is Today

{6:00} When Kendra moved to Lancaster, she loved working in missions but recognized that she wasn’t getting paid enough to fully support her and her toddler. She quickly put her skills together to find something of value to offer the Lancaster community. 

What started as a photography business has now grown into hosting large community group tours around the city. Her business stands out because she is the only year-round tour guide in Lancaster, most tours shut down in the winter months. 

As a minority business owner herself, her focus will continue to highlight black and brown businesses because they make up less than 1% of the brick-and-mortar stores in Lancaster. Especially with starting her business right after the pandemic, she knew it was crucial to help these local places be top of mind and noticed by the community.

Four women leaning into the camera to take a selfie together.

Balancing Passions and Analytics

{11:40} We then asked Kendra where she learned about the opportunity to start a new tour or include new businesses in a tour. Interestingly, she starts by saying that every opportunity or new tour has been sparked by one of her passions. She loves history, cycling, and food which encompasses a majority of her tours. 

On the other hand, Kendra also talks about being analytical when it comes to making decisions and takes time to do keyword research and make updates to her Google Business profile. This helps her understand what the need is and how she can fulfill it. 

Another tactic she follows is making sure she’s covering all the bases when it comes to getting her name and business out there. Everyone is going to be searching for things on different platforms, so it’s a best practice to make sure you’re not “putting your eggs all in one basket.” 

Organic posting is KEY for Kendra and she’s been able to grow quite successfully through SEO and organic social media.

It’s Not Just For Travelers

{16:10} We’ve all had thoughts in our minds about our hometowns — how we think they’re boring and there’s nothing new to learn about them, especially if we’ve been there our entire lives. Lily and Alex, both, have spent the majority of their lives in Lancaster and had similar experiences when it came to Lancaster County. 

Kendra has seen that her tours don’t just attract people from out of town, but a lot of locals love touring and discovering new places in the place they grew up in. She’s also noticed that this is a great way for companies, teams, and classes to come together for a team-bonding experience.

Customizing The Tour For You

{21:00} Before we went on the tour, Kendra asked us about food allergies. She tries to make the tour as inclusive as possible, so this is part of her pre-tour routine. Kendra and her staff and very educated on all menu items, so they can easily adjust the tours based on a variety of dietary needs. 

As for choosing places to include on her tour, she wants to choose places that have stories to tell. And these restaurants are supportive of Kendra and her tours and are ready to provide food for everyone in the group. Kendra states that she is texting the business owners the morning of with group numbers and dietary restrictions so they are prepped and ready for when the group comes. 

At the end of the day, Kendra is telling stories and sharing others’ stories. On her social media, she’s not explicitly talking about her tours, her business, or her products. She’s engaging with the community, sharing those hidden gems, and uplifting the people she cares about.

Personal Growth Through Unique Lancaster Experiences

{29:31} As someone who didn’t have much experience in owning and running a successful business, we asked Kendra about what she’s learned about herself along the way. 


Her Potential. Taking this leap of faith and working hard to learn everything she could, she realized that she can do this and she can do it well. She mentions her gratitude towards the community members who poured into her and supported her throughout the entire process.

Check out the full episode: Unique Lancaster Experiences: Tourism with a Fresh (& Tasty) Lens

We’re back with another episode of Tower After Hours, Season 1 Episode 3. It’s hard to believe we are already halfway through the season! The past two episodes have featured some pretty incredible Lancaster community members. 

In this episode, we stayed close to home and sat down with one of Tower’s very own SEM specialists, Alex Davis. We dive into how to find your passion, ways to alleviate burnout, and shift your mentality to be more positive in both your professional and personal life.

Getting Motivated to Tackle Your Daily To-Dos

{2:02} We got right down to business and asked Alex how he consistently has such high energy levels and is motivated to tackle anything that’s thrown at him during the day. If you’re a strategic, tangible steps person, you’re not going to like his answer. 

His mentality of going above and beyond grew from his desire to be the best he can be and do the best work he can. But, he does say without passion, there’s no motivation. So if you’re going through your day and you’re not excited about what you’re doing, it may be time to think about what you’re truly passionate about. 

If you’ve worked in marketing, or are working in a field with long-term projects, you know it can be challenging to find instant gratification. The work we do day in and day out is for the long haul. So this is a reminder that you’re doing good work, and it will pay off when the time is right.

Finding Your Passion Isn’t About Knowing Everything

It can be daunting starting something new and stepping into a role where you don’t feel confident in your knowledge. Just because you don’t know everything, does not mean you’re not on the right path. 

{8:18} We asked Alex D. if he was skeptical about stepping into a new SEO role where he had very little knowledge about what SEO entailed. But he says when you start with little knowledge, there’s a huge opportunity for you to explore and learn what you love. 

In short, classes and workshops are great. But what’s going to propel your passions is your experience, so don’t be afraid to take the jump and change paths to find what’s best for you.

Your Passion Can Exist Outside of Work

{11:45} We can’t all be as lucky as Alex D. and consider the work we do day in and day out our true passion, and that’s okay! Outside of work, Alex creates music, has his own podcast, and dabbles in video production. 

Having passion projects on the side can also help with burnout from work. We’ve all felt burnout at some point in our life and a way we can overcome these periods is by finding something that fills our cup.

Tests to Help You Find Your Passions 

{12: 53} As we’ve mentioned in a previous podcast episode with Brianna Campbell, our certified StrengthsFinder Coach, these tests can help you determine what you’re passionate about both professionally and personally. 

Here are some other tests available that can help you get a clear picture of your likes, dislikes, and passions. 

  1. Get Clear Career Assessment by Ramsey Solutions
  2. The Myers-Briggs Type Indicator
  3. The Enneagram Test

“You’re giving what you have and you cannot give what you don’t have.” 

{17:13} When we asked Alex about how he balances all of these passions and projects without burnout, he said, quite frankly, that he doesn’t. You’re inevitably going to be burnt out at some point. And he says “You’re giving what you have and you cannot give what you don’t have” which means there is great value in filling your cup in order to do great things for others and yourself. 

To help prevent burnout, Alex is very reflective and self-aware. When there are moments of stress or anxiety, he takes a step back and thinks about why he’s feeling a certain way and then is able to redirect or change perspectives.

Find Your Passion By Getting to the Core of the Work

{26:05} On the surface, your job title may not accurately reflect what your passion is. Although Alex D., Lily, and Alex S. are all passionate about marketing, it’s the core of the work they find rewarding. We find value in helping people, creating something new, and supporting local businesses. 

So our recommendation is to put your skills to the side. You can learn skills, the tendencies of a company, or the mechanics of a project. However, it’s much harder to learn how to like something. Ask yourself, what do I feel when I’m doing this activity? What gets me excited and eager to learn? These questions can help you decipher what’s at the core of your passions.

Check out the full episode: How to Grow Your Passions

Where’s your cell phone right now? It’s probably within an arm’s reach, definitely close enough to hear the ping of a new text message. 

Across the globe, over 6 billion text messages are sent daily. If you work in digital marketing, you can use this to your advantage. 

Think about how often you pick up your phone a day. Now think about the visibility your messages could have if you can reach people through text.

If you’re looking for an effective customer retention strategy to keep your audience engaged, text marketing can be a powerful channel to invest in. From best practices to tips on growing your contact list, explore how SMS marketing campaigns can transform your business.

SMS Marketing: The Basics

Short message service, or SMS, marketing is a form of mobile marketing that uses text message campaigns to send information to a consumer’s cell phone. This could include anything from discounts and order confirmations to business updates and customer feedback surveys.

Much like email marketing, SMS messages are managed in a CRM where texts can be sent manually or in bulk. Unlike emails, however, SMS marketing campaigns are simpler, more concise, and more likely to be opened.

Text campaigns have a nearly perfect open rate of 98%. Of those opens, 97% happen within the first 15 minutes of delivery; 90% in the first 3. No other distribution channel comes close to an open rate this high.

Bottom line: it’s one of the most powerful digital marketing tools because it puts businesses in direct contact with customers on a channel that’s proven to capture attention. 

Types of Campaigns

SMS marketing campaign messages usually fall into 1 of 2 categories: promotional or transactional. Let’s take a look at how they’re used. 

A screenshot of a text message from Xfinity Live, asking to join their VIP Club.

1. Promotional

Anything that pushes the sale of a product or service — discounts, coupon codes, limited-time offers — is categorized as a promotional message. These have a clear marketing intent: user engagement. 

Whether it’s to make a purchase, fill out a survey, or opt-in to a loyalty program, promotional messages are sent with conversions in mind. 

Some examples of promotional text message campaigns might include:

  • Coupons 
  • Flash sales
  • Sweepstakes
  • New product announcements
  • Event promotions
  • Loyalty program invitations
  • Early access deals

Overall, promotional campaigns help keep your business top of mind and are popular for driving engagement with new and repeat customers. 

Promotional SMS Marketing Compliance

Just like email marketing, the Telephone Consumer Protection Act (TCPA) lays out clear opt-in and opt-out requirements for text message campaigns. Sending unsolicited promotional messages without permission is illegal and punishable by some hefty fines

To stay compliant, businesses must obtain explicit consent from users before any communications are sent.

From a marketing standpoint, sending messages without permission could be detrimental to your brand reputation as well. Text inboxes are perceived as more personal than email inboxes. Sending a text to your customers without an invitation is an invasion of privacy and could cause them to think about your brand differently. 

A screenshot of a text from Olive Garden saying your to go order will be ready later today.

2. Transactional

Transactional SMS marketing campaigns happen after the purchase or desired action is taken. They are often automated, and sent in response to an action being taken

Some common examples of transactional messages could include:

  • Order/booking confirmations
  • Shipping & delivery updates
  • Billing information
  • Appointment reminders/confirmations/cancellations 
  • 2-factor authentication (2FA) or verification codes

They differ from promotional SMS marketing campaigns because their marketing intent is simply customer care. The message content delivers essential information to support the customer’s journey with your brand

For this reason, they are a valuable customer service tool that can help boost customer satisfaction and trust. 

Transactional SMS Marketing Compliance

Unlike promotional SMS text regulations, transactional compliances are a bit more flexible because they’re seen as an expectation. Consent can sometimes be implied because communications provide convenient updates for recipients about their orders.

As a best practice, however, it’s still highly encouraged to obtain expressed consent. It shows your customers that you value their privacy and boundaries, and it protects your business from any possible legal infringements.  

Benefits of SMS Marketing Campaigns

Now that you have a better idea of what text campaigns are and how they can be used, let’s take a look at why you should use them. 

A screenshot of a text from a doctor reminding Lily of her upcoming appointment. The name of the business is blurred out.
  • Allows for personalization: The key to any effective marketing campaign is personalization. Consumers love a message or deal that’s tailored to their interests, and at this point, it’s an expectation. Adobe reports that 76% of users are “frustrated” when brands don’t personalize their messaging.
  • Builds loyalty: Through personalization and respecting communication preferences, text campaigns can make your customers feel valued. The more important they feel, the greater the chances they’ll become a repeat customer. 
  • Supports other channels: On its own, SMS campaign performance is strong. But it can also be used to boost your performance on other digital channels, too. You could run a promotional SMS marketing campaign to get users to subscribe to your email list or to follow your social media accounts. 
  • Easy to create: Character counts and other content constraints make SMS messages easy to produce. They must be short and to the point, which can save time and get time-sensitive messages to your contacts faster.  
  • Accessible for any industry: Whether you work in retail, finance, tourism, or healthcare, text campaigns can support communications in any B2B or B2C industry. 

Disadvantages of SMS Marketing Campaigns

Though the list of advantages is long, there are a few drawbacks to also consider.

  • Permission-based: Explicit consent is required to send text campaigns. If you’re building your contact list from scratch, finding customers to opt-in can be a challenge. 

But don’t let this stop you — according to an Attentive Mobile Consumer Report, over 91% of survey respondents expressed interest in receiving SMS marketing campaigns from businesses. 

  • Message limitations: Most CRMs have text limitations in place, which can complicate the delivery of certain messages via SMS. Standard plans require texts to contain 160 characters or less. Anything exceeding that limit will be sent in a string of 2 messages and will cost 2 SMS credits. 

Character limits are even more restrictive if your text contains Unicode. Messages with Unicode must be kept to 70 characters or less. (Emojis are considered Unicode and are counted as 2 characters, so craft your messages wisely!)

SMS Marketing Strategies

After you’ve decided to add SMS to your business toolkit, it’s time to perfect your strategy. Below, we’ve outlined some best practices to follow when it comes to building lists and improving engagement.

Building Your Contact List

Building your contact list starts with awareness. Your target audience must know that you have a text message option available. In that same vein, it’s also a best practice to let them know how you intend to use their number. 

Any additional information you can provide about the type of messaging and the frequency of messaging could be a determining factor in getting users to join your list. Transparency = trust = conversions.

So how do you get users to join your list? There are plenty of strategies your business can try.

  • Text-to-join: The most basic, but tried and true method for getting users to join your SMS contact list. It requires users to text a keyword to your SMS short code or 10-digit number to opt-in 
  • Sign-up forms: Get users to sign up using a form. Try embedding forms on your homepage, site footer, or in blog content. 
  • Use your email list: If you already send newsletters to an email list, use that to your advantage by encouraging them to sign up and stay connected via SMS. (Note: Even if they consented to receive email communications, it cannot be assumed they want to receive text campaigns, too. Consent is still required!) 
  • Checkout opt-ins: If you have an eCommerce site, ask users for their phone number during checkout. Add a check box near the number entry for users to check yes or no to consent to receive SMS communications. 
  • Incentives/exclusive discounts: With a little extra incentive, like offering opt-in discounts or running deals for only your SMS contact list, more users are likely to sign up. 
  • Promoting on other channels: Raise awareness for your SMS program by promoting it on social media. For the best results, try running a paid ad on your preferred social media platform. If you don’t have the extra budget, promoting it organically will work just fine. 

Best Times to Send

Like your email marketing strategy, the success of text marketing campaigns relies heavily on being sent at the right time. Textedly suggests limiting send times to regular business hours for promotional SMS campaigns. Transactional, on the other hand, can be sent at any time since they’re typically sent by an automation triggered by a user action. 

Audience Segmentation

If you’re looking for additional ways to optimize your SMS campaigns, audience segmentation can be crucial. Segmentation is the process of categorizing your target audience into additional smaller subgroups based on interests, behaviors, or other criteria. 

To get started, here are some basic ways to categorize your contact lists:

  • Engaged/unengaged users
  • First-time/repeat purchases
  • Location/time zones

You can use these categorizations to help improve your personalization strategy. If you know how they’ve engaged with your SMS marketing campaigns in the past, you can send personalized offers based on what you know they’re most interested in. 

Drive Results with an Integrated SMS Marketing Strategy

SMS is proven to be a highly effective tool for driving results, especially when integrated to assist your existing marketing efforts. If you want to boost your brand visibility and meet your users where they are most active, it’s time to tap into SMS marketing. 

Explore how your business can benefit from text marketing. Contact our team of specialists to start seeing results.

Welcome to another episode of Tower After Hours! Before we dive into this episode recap, we want to remind you that this is episode two of the season, so be sure to either listen to or read the latest recap of episode one. 

If you’re all caught up and ready to dive into episode two, we sat down with Mackenzie Bender, the Corporate Director of Marketing and Partnerships at Spooky Nook Sports. We talked about the Super Bowl, the memorable commercials, how the pandemic affected the Nook, and advice for growing your career.

Our Favorite 2024 Super Bowl Commercials

If you’re in the marketing world, the Super Bowl is not only the biggest football game of the season, but also a night for you to get inspiration or provide some critique on some very expensive commercials.

Here are all of our favorite 2024 Super Bowl Commercials.

Dunkin’ ‘The DunKings’ ft Ben Affleck, Matt Damon, Tom Brady, Jack Harlow, Jennifer Lopez, & Fat Joe
Dunkin’ ‘The DunKings’ ft Ben Affleck, Matt Damon, Tom Brady,
Jack Harlow, Jennifer Lopez, & Fat Joe

{4:23} Mackenzie’s favorite was the Dunkin commercial with Jennifer Lopez, Ben Affleck, Tom Brady, and Matt Damon. If you haven’t seen it, it can be summed up by saying Ben Affleck makes a fool of himself and while his friends are supportive, they also tell him to stop embarrassing himself. 

Mackenzie also notes that when she was in college, her class had to study Super Bowl commercials. During that time, the formula for a great commercial was to include either a puppy, a monkey, or a baby. And although she doesn’t remember who made this “Puppy Monkey Baby” commercial, (it was Mountain Dew by the way) she still talks about it to this day.

Is it Better to Be Memorable Or Have Your Product Stand Out?

If you watched the commercials this year, you probably noticed that more often than not, at least one A-list celebrity makes an appearance. Sometimes, these appearances overshadow  the brand and by the end of the game we’re thinking “Well that was a great commercial, but who was it for?” 

We asked Mackenzie if it’s better to have a memorable commercial or one that really highlights your brand. {6:38} As expected, she said both things should be true. Some of her favorite commercials from the Super Bowl have come from Doritos because immediately you know the brand, and they’ve always made her laugh. 

But, if you make a memorable commercial, it’s likely users will be searching for it well after the Super Bowl, just like Mackenzie does whenever the puppy monkey baby commercial comes up in conversation.

Michael CeraVe
Michael CeraVe

{7:52} Lily’s favorite commercial was the CeraVe commercial with Michael Cera. After doing some more research, we learned that this idea actually came from a years-old Reddit thread where consumers were questioning if Michael Cera had ties to CeraVe. 

We deem this as a top-notch commercial because CeraVe listened to what their community was saying, and continued the conversation even years later. Michael Cera even added fuel to the fire by walking around with two full bags of CeraVe weeks before the commercial aired.

DON'T FORGET UBER EATS
DON’T FORGET UBER EATS

{13:05} Alex’s favorite commercial was not a shock to us. As a big FRIENDS fan, she loved the Uber Eats commercial, where they played off of the idea that “to remember something you must forget something else.” Since Jennifer wants to remember that Uber Eats does more than just deliver food, she inadvertently forgets her old co-star, David Schwimmer. 

Mackenzie’s Role at Spooky Nook Sports

Okay, the first part of this episode was all about the 2024 Super Bowl commercials. But now it’s time to get to know our guest, Mackenzie Bender. We, of course, had to shout out Shippensburg University because both Mackenzie and Alex are graduates of the John L. Grove College of Business.

{18:26} Mackenzie started at Spooky Nook Sports 7 years ago, as a PR & Communications Coordinator. We asked her about how she progressed in her career and advice for those just starting. 

Be Hungry for New Opportunities. This was Mackenzie’s number 1 piece of advice. If there’s an opportunity offered and you want it, go for it. Mackenzie grew in her career by taking advantage of and saying yes to new things being offered to her. 

Get Your Start and Prove Your Worth. The rush to make six figures and endless PTO is evident in recent college graduates. And we’re taught to know our worth and stand up for ourselves. While you shouldn’t be taken advantage of, Mackenzie offers the advice to “prove your worth” in order to grow rather than expecting everything from the start.

The Sports Marketing Side

{22:12} As the Corporate Director of Marketing and Partnerships, we asked Mackenzie to first speak on the sports marketing side of her role. We were amazed to hear that Mackenzie oversees the marketing support for all 32 programs under Spooky Nook, as a majority of the marketing is done in-house – with a marketing team of five! 

We asked her briefly about how the pandemic affected Spooky Nook Sports and her marketing strategies. Not surprisingly, the Nook had to shut down and minimize their staff to about 11 people. 

She says that it was a very weird time, but ultimately made the marketing team stronger because of all the work they had to put in during the shutdown period. 

But she also noticed that sports remained a valuable want and need for consumers. So when Spooky Nook Sports was able to reopen, people were ready to be active again. Last year alone, they saw 1.6 million people come through their doors which was the biggest year they’ve had on record.

The Partnership Side

{28:56} On the partnership side, Mackenzie spends most of her time prospecting for sponsorships, forcing her to hone in on her sales side. If her team can get them in the door, there’s a good chance they’ll want to partner with Spooky Nook. If you’ve ever stepped foot into the facility, you know that there’s a great opportunity to reach a lot of people.

The Impact of Spooky Nook Sports on the Lancaster Community

{37:40} At the end of the episode, we ask Mackenzie to expand on the impact the Nook has on the Lancaster community and the next generation of athletes. And she gave us some amazing insight into this. 

At a recent Discover Lancaster meeting, they told her that Lancaster County had about 10 million visitors last year. And when you think about it, Spooky Nook Sports had 1.6 million. She also told us that after a 2017 Economic Report, she learned that Spooky Nook had a 1 billion dollar impact in just one year. 

As far as contributing to the lives of the next generation of athletes, Mackenzie encourages her team to get them involved as young as possible. If an athlete comes in for a preschool program, the Nook has opportunities for them up until and beyond college. 

She hopes that athletes can say “I grew up at the Nook” and feel like they have the same opportunities right here in Lancaster County rather than having to spend time traveling to other elite facilities in major cities.

Check out the full episode: How Spooky Nook Sports is Building the Next Generation of Athletes

The average person spends 152 minutes on social media daily. That’s 2 hours and 32 minutes of consuming content on any given day. 

And if your business is lacking an effective social media optimization strategy, that’s over two and a half hours you could be missing out on to nurture customer relationships. 

Social media optimization (SMO) — not to be confused with search engine optimization (SEO) — is essential to your business’s organic social media strategy. If your account isn’t designed to be discoverable and shareable, the odds of new users finding your account are left merely to chance.  

Luckily, there are some fool-proof steps that you can take to boost those odds. Unlock the secrets to expanding your messaging, strengthening your credibility, and nurturing customer relationships through SMO. 

What is Social Media Optimization (SMO)?

You’ve heard of word-of-mouth advertising. When it’s done right, it can be an extremely powerful and free marketing tool. Think of SMO as the digital version of word-of-mouth advertising. 

Put simply, SMO is the process of refining your organic social media accounts to increase your brand’s reach and visibility across various platforms. 

It goes beyond the basics of simply existing on a social platform. It’s deeply understanding your target audience and crafting valuable content for them to engage with and share on the platforms they are most likely to be on. 

To help better explain the concept, let’s clarify what SMO is not

SMO vs. SEO

Though SEO and SMO have similar intentions, they are two different marketing tools. SEO is the strategic process of maintaining site health through technical improvements and writing content to boost website visibility in search engine result pages (SERPs). 

In the same way that SEO keywords help users find your site in the SERPs, SMO helps users find and engage with your business on social media

They are both long-term strategies intended to drive traffic organically to their respective channels. 

SMO vs. SMM

Unlike SMO or SEO, social media marketing (SMM) is usually a paid social media effort with a pointed objective. The goal of SMM is to drive web traffic, generate leads, or raise brand awareness to a targeted audience through paid social marketing channels.

You’ve probably seen SMM hard at work on your own social media feeds. Because businesses are paying to reach their desired audience, SMM is almost impossible to avoid. You’ll know it’s a paid effort because it’s labeled as “sponsored content”.

SMO on the other hand, will always be discovered organically because it’s a free marketing strategy. 

8 Benefits of SMO

Optimizing your social media accounts can benefit your business in many ways. Aside from boosting your brand awareness, SMO can help your business:

  1. Reveal a personal side by participating in online conversations with your audience.
  2. Acquire intelligence by listening to customers and observing competitors.
  3. Establish trust and credibility by solidifying your online reputation.
  4. Increase the influence, shareability, and linkability of your content— a great way to work in tandem with SEO! 
  5. Establish your business as a trustworthy, authoritative resource.
  6. Identify valuable users who can act as potential brand ambassadors.
  7. Analyze your target audience and how they associate with your brand.
  8. Find, learn about, and create compelling content that may be overlooked by Google.

If those benefits sound desirable to your business, stick with us to learn how to achieve them.

SMO Strategies

When it comes to putting SMO into practice, there are on-page and off-page optimizations that are recommended to boost your brand’s awareness. Therefore, a comprehensive SMO strategy is two-fold: it requires optimizing your social media accounts and your website. 

Social Media “Off-Page” Optimizations.

With “social media” in its name, you’ve probably made the connection that SMO requires work on your social media accounts. There are so many things to optimize for on your social media sites that it helps to split the off-page SMO strategies into 4 buckets:

  1. Profile Optimizations
  2. Content Optimizations
  3. Post Engagement Optimizations
  4. Community Building

1. Profile Optimizations

Profile optimizations refer to refining your social accounts to accurately describe your business. This includes ensuring all business information — name, address, phone number, and site URL — is up-to-date and the same across all platforms. 

It also includes crafting an engaging bio or “about” section on the platform to help your account get found in search. Your bio should answer the following basic questions:

  • Who you are
  • What you do
  • Where you’re located 
  • How to reach you

If your company is already utilizing an SEO strategy for your website, try to use a primary keyword that you use on your homepage in any of those descriptions. This should help boost your visibility when people search for a related keyword.

screenshot of Tower Marketing's Instagram and Facebook profiles

In this example, you can see that Tower Marketing uses consistent keywords, such as “full-service team” and “digital marketing,” to describe who we are and what we do. The address indicates where we are located, and our contact information makes it easy to reach out.  

2. Content Optimizations

Content optimizations are related to the nature of the content you’re posting on your accounts. Are you posting topics that your intended audience is interested in? Do the graphics fit your messaging and reinforce your brand voice?

Understanding the desires of your target audience is incredibly important to your SMO strategy. If users aren’t interested in your content, they won’t share it and you won’t actually be expanding your reach. 

After you’ve nailed down the content you should be posting, it’s time to optimize your content for engagement. 

3. Engagement Optimizations

Engagement optimizations refer to the strategies your business can use to boost the performance of your posts. Perhaps the most obvious engagement tool you can use on social media is hashtags.

That’s right, hashtags are still effective in 2023! They help categorize posts into a digital filing system so that when a person uses a social platform as a search engine, all posts using that hashtag are accessible in one place. 

Adding hashtags to your posts can ensure your content is filed in the digital system, increasing the chances of having new users discover your account. Experts recommend using 3-5 hashtags per post

 Aside from hashtags, two of the most important engagement tactics to consider are the frequency and timeliness of posts. 

You’ll need to find the balance between posting regularly to keep your business top of mind without coming across as spammy. Determine the number of posts you’re comfortable with publishing per week or month and stick to it. 

In addition to the volume of posts, the time that you post can directly impact engagement. If you’re posting on a day of the week or at a time when your audience is least likely to be active on social media, the post’s engagement will likely suffer. 

Using industry research is a good place to start, but don’t be afraid to fine-tune your strategy based on the analytics you observe. Take note of high- and low-performing posts and analyze what factors contributed to their success. 

When you can pinpoint what works and what doesn’t, you have a roadmap of dos and don’ts to implement in the future. 

Also, keep in mind that every platform’s user demographic and algorithm is different, so your cross-platform strategy might have to vary slightly, too. 

4. Community Building

Once you’ve done your due diligence to refine your profile, content, and engagement strategies, the final off-site SMO strategy is community building.

Remember, social media is an extension of your business, so the way you present yourself can impact your online reputation. The best way to ensure that your reputation is positive is by actively engaging with your followers.

This can include a plethora of things:

  • Liking and responding to comments/questions promptly. 
  • Responding to direct messages. 
  • Sharing other posts that your audience might be interested in.
  • Creating private groups for followers to engage with you and other like-minded users.

When you engage with your followers by showing interest and empathy, you’re building a reputation of trust. 

In recent years, many social media platforms have introduced features to help with audience engagement. For example, LinkedIn, Facebook, Instagram, Pinterest, and X (formerly Twitter) all have a poll option, which invites users to share their opinions.

a screenshot of Tower Marketing's LinkedIn poll

Here’s another example from Tower Marketing’s LinkedIn account, asking users to share how they help get out of a creative rut. 

When you utilize these features and ask the right questions, you’re showing your audience that you care about hearing from them and not just sharing about yourself — something that can be a powerful tool for maintaining your community.

Website “On-Page” Optimizations

On-page SMO focuses on your website. More specifically, it entails optimizing the shareability of your content to control the way your posts are shown, shared, and displayed when distributed to a third-party site or social media platform. 

Use Sharing Buttons

Making a webpage easy for users to share is a no-brainer. If you don’t already employ social sharing buttons on your website, that is the first on-page optimization you should be implementing. Adding social sharing buttons to your website content makes it simple for users to distribute your content to their networks.

In the same way that you should link to your website on social media, your website should link directly to your social accounts, too. Most businesses do this by nestling buttons in the site footer. 

a screenshot of HubSpot's website footer that shows links to their social media accounts

Here is an example of how HubSpot displays the links to their social media accounts. The icons are subtle but large enough to easily be found. They also communicate to site visitors what platforms they can find your business on. 

Utilizing Rank Math SEO

If you use WordPress as your CMS, the Rank Math SEO plugin is a great way to optimize your pages and posts for social media. Rank Math adds a tag to your website that allows your business to edit how your site content is displayed on social media and/or search engines when shared.

Using Rank Math’s social tab, you can

  • Create a custom title, description, and image.
  • Generate social media images.
  • Customize Facebook or Twitter cards based on your needs.
a screenshot of Rank Math's social optimization tab

Why does this matter? Because when you don’t optimize for SMO, it can look messy. Long headlines or descriptions might be truncated, leaving out important information intended to garner interest. 

Previewing your posts using Rank Math’s social tools tab allows you to adjust your content and ensure the most important information is visible to your audience.

screenshots of Rank Math's SMO tab

Here’s an example of using Rank Math to shorten the blog title and description for the Facebook card. On the left, you can see how the text is cut off because it’s too long. On the right, the description text and the title were both shortened to keep the social display less wordy and to the point.

SMO Tips & Takeaways That You Can Start Implementing Today

I don’t think enough businesses are strategically thinking through the opportunities available when they optimize their website and content for social. Here are some final SMO tips and actionable tactics that your business can start employing today.

Tactical Optimization Tips

  • Focus on what matters most. It’s not about optimizing for everything — it’s about optimizing for what you want to be known for. Write content that is specifically for your audience.
  • Be social. Remember that SMO isn’t about sales. It’s about people and creating relationships and trustworthiness. Connect, interact, and most importantly, be human. Sales will come as a result.
  • Try different calls to action. A good CTA helps increase engagement, so it’s figuring out which CTAs work best for your audience to click through.

Visual Optimization Tips

  • Use the right image dimensions when posting images on different platforms. This maintains an organized feed and ensures no images are cut off or distorted. 
  • Post high-quality images. If you can, posting your own images tends to do better than finding and posting an image from Shutterstock. Authenticity is honesty is trust. 
  • Keep your branding consistent across all of the platforms you’re active on. Don’t confuse your users. Colors, logos, and images should emulate your website.

Topic Optimization Tips

  • Use social media chatbots. Not everyone has time to respond to every user on social media. Social media chatbots are a great way for you to respond to users by programming responses based on frequently asked questions. 
  • Use keywords from organic search and PPC. Including well-known search terms is a simple (but effective) way to optimize your social profile pages.
  • Learn from your competitors. What sort of posts are performing well for them? Who do they interact with the most?

Audience Optimization Tips

  • Know your audience. Use analytics tools that are freely available to create content that you know your audience is interested in.
  • Learn from your community. Ask questions and get firsthand insight from those who engage. Use this information to improve your products/services and business offerings.
  • Look for opportunities to engage. Find people you want to connect with and figure out how to start a conversation with them. Be social.

Conclusion

If you want your website to be found by the right people — the users who matter — SMO is essential to your marketing strategy. Great content can only be great if it’s found. 

Does your business need help implementing on-site or off-site SMO strategies to expand your reach? Our full-service digital marketing team is equipped to help. Reach out to a team member to schedule a consultation. 

This blog was originally published on December 18, 2019, and rewritten on November 3, 2023.

Traditional radio still exists, but it’s like a flip phone. It’s still on the market, but why would you spend money on one when the smartphone exists? If you’re a marketer trying to reach listeners through traditional radio you might be wasting your budget. 

But that doesn’t mean that you should scrap radio from your advertising budget altogether. It simply means that advertisers must evolve their marketing distribution channels. In the era of music streaming, marketers can leverage internet radio to reach their desired audience. 

Because let’s face it — music and sound are captivating. Learn the properties of sound that make audio ads so effective and how to create Spotify ads that help you achieve your marketing goals.

What Makes Sound Effective?

Imagine you’re driving and you hear a fire siren. What are your first thoughts? You might be able to infer (1) there’s been a fire, (2) it’s within miles, and (3) that help is on the way. When you hear the siren, what do you feel? Maybe you feel uneasy or that danger is near. That’s the impact that sound can have on our minds. 

Sound has the power to deliver information and evoke a feeling — we can observe that in the siren example. If your businesses can leverage those same elements of sound in your marketing, the return can be abundant.

Following the logic of the siren model, your company can communicate information about your brand and evoke a feeling from your listeners through sound, too. Using Spotify’s self-serving advertising platform, you can easily create Spotify ads that drive brand awareness and influence consumer behavior.

Advertising On Spotify: The Basics

Before jumping into how to create Spotify ads, there are some basics to understand about the platform, including how ads are delivered, the different ad formats, and their costs.

Spotify’s Ad Delivery Model 

Like most software as a service (saas) companies, Spotify uses the “freemium” business model. This means users can join to experience the basic product features for free. To use the advanced options, they are incentivized to upgrade to a premium subscription.

In Spotify’s case, users can set up an account to listen for free. Among other restrictive features, freemium listeners are severed 15- to 30-second ads throughout their listening experience; and yours can be one of them.

Types of Spotify Ads

There are four types of Spotify ad experiences that your marketing team can consider when building out your ads:

1. Audio Ads

These are the most basic ads that brands can run on Spotify. They are audio spots, up to 30 seconds long, that Spotify plays in between songs. They’re sometimes referred to as “all-platform” ads because they’ll run on any device, in any environment, and at any hour of the day. 

If you’re just starting out, audio ads are a good place to begin because they are inexpensive and Spotify can guarantee your ad will be heard, since they are only delivered to “in the moment” listeners. This means the ads are only played for users in active sessions. 

The minimum budget for running a basic audio ad is $250. 

2. Video Ads

Video takeover ads merge the strengths of audio and video to reach listeners. In this model, you have the ability to show listeners about your brand, not just tell them. The nature of video ads requires that they’re only shown to users actively browsing with the screen in view. 

In some ways, the delivery model for video ads can limit your ad’s reach. But, in a study conducted for Dentsu International’s Attention Economy series, researchers found that Spotify video ads improved the platform average for holding users’ attention by over 150%.

If your brand has the production means and budget to create a video takeover ad, it could be worth the investment. Keep in mind, the minimum budget to run this type of ad is $250, plus whatever you spend on production.

3. Podcast Ads

Spotify premium promises “ad-free music listening,” but they don’t mention ad-free podcast listening. That means if you elect to run podcast ads, you have the ability to reach freemium and premium Spotify users. 

Being able to reach premium and free listeners doesn’t mean your ad will be more successful, however. All users have the ability to pause, fast forward, and rewind to any part of the podcast episode, meaning you might be risking the chance for your ad to be heard at all. 

The minimum budget to run this type of ad is $500.

4. Custom Experience Ads

Sponsored playlists, overlays, homepage takeovers, and leaderboard ads are some of the custom experiences Spotify offers to advertisers. They are multi-format ads designed to be more unique to your brand. 

To put together a custom experience ad, marketers must work with a Spotify ad specialist, so this is not a true self-serve option.

How To Create a Spotify Ad

Now that you understand the basics of how Spotify advertising works, let’s jump into the actual process of creating your ads. We’ll outline how to create a Spotify ad in 6 steps and provide visual examples from our team. 

1. Create Your Account

If you don’t have one already, the first step is to create your account. You’ll be prompted to fill out some basic information about you and your brand. Once it’s created, you’ll be directed to your dashboard.

Screenshot 2023 02 01 at 1.41.33 PM 3 How To Create Spotify Ads: A Complete Guide on Leveraging Sound in the Age of Streaming

2. Create Your Campaign

Now it’s time to create your first Spotify ad! You’ll start by creating a new campaign. If you’re familiar with Meta’s ad manager, the hierarchy of campaign > ad sets > ads is the same. 

For general organization and tracking purposes, we suggest creating a single campaign per year, and simply creating a new ad set for each new ad during that year. This can help you compare ad performance year over year. 

Click “Create Campaign” in the upper right corner of the screen. After you name your campaign, you’ll have to select the objective and placement of your ads. In this case, we selected “A brand, product, or organization” as the objective and “music” for the placement, but feel free to adjust accordingly.

Screenshot 2023 02 01 at 9.18.24 AM 3 How To Create Spotify Ads: A Complete Guide on Leveraging Sound in the Age of Streaming

3. Update The Ad Set

At the ad set level, you will determine your ad format, audience, budget, and schedule. 

Ad Format

With music selected as your ad placement, you can choose between audio or video ad formats. We recommend starting with a basic audio ad to run across all platforms. 

If you need to update the platforms, know that the option is available to you, but Spotify (and us) recommend maximizing your reach with all platforms especially since you’re just starting out. 

Audience

Here, you’ll choose your target audience. You can do this by selecting 

  • Locations
  • Ages
  • Genders
  • Interests
  • Behaviors
  • Postal Links

When setting your age preferences, you’ll have to select by predetermined ranges. Spotify doesn’t have the option to set your own, so you can’t narrow it down quite as much as some other platforms.

Where you can really start to define your audience is under the “Interests and behaviors” section. You can narrow it down by topics of interest, music genres, or real-time contexts.

Screenshot 2023 02 01 at 9.30.50 AM 3 How To Create Spotify Ads: A Complete Guide on Leveraging Sound in the Age of Streaming

If you’re in a niche that Spotify’s preset options support, real-time contexts could be something really cool to explore. This feature allows Spotify to deliver your ad to people participating in specific behaviors based on user-curated and Spotify-curated playlists. 

Budget & Schedule

Time to determine how long you want your ad to run and how much money you’d like to spend. Remember, the minimum for an audio ad is $250, but you can enter a custom amount. 

Then set the start and end dates for your ad to run, along with the hours that you’d like it to deliver. Unless you’re putting together several ads within the same ad set, you can keep the delivery hours at Spotify’s default settings. You’d only need to change it if you have multiple ads that you’d like to rotate to listeners. 

The final step of updating the ad set is to set your bidding preferences. This includes setting a bid cap and a frequency cap. Spotify requires that you choose a bid cap, and before you panic — they will recommend an amount for you based on similar audiences. We suggest choosing a number in between the range that they offer. 

Setting a frequency cap is not required, but it might be something beneficial to consider. By doing so, you can control the maximum amount of times your ad is delivered to the target audience per day, week, or month. 

We’ve all experienced getting served the same ad over and over and over again. Eventually, it becomes a nuisance, and it could actually cause listeners to form a negative impression of your brand. Setting a frequency cap can help avoid this and gives you some more control over the delivery of your ad.

Screenshot 2023 02 01 at 11.01.31 AM 3 How To Create Spotify Ads: A Complete Guide on Leveraging Sound in the Age of Streaming

4. Build Your Ad

Now it’s time for the fun part: building your ad! If you already have an audio clip recorded and mixed, you can upload it directly to Spotify. If you don’t, you’ll have to write a script and Spotify will record the voiceover for you. 

The latter option comes with some additional decisions. You’ll have to choose a voice actor, which Spotify makes easy. Then, you’ll have to give the voice actor some context. You can instruct them on the tone, speed, and emotion you’d like your ad to deliver. 

Next, you’ll choose some background music. Spotify has a limited library of music that you can use, or you can upload your own. Tracks must be under 30 seconds long. If you’re uploading a file longer than that, you can edit which part of the song plays, but only after Spotify sends back your recording. 

The next step is to upload an image and update the text that will show on the listeners’ screens. If you have a branded photo you’d like to use, you can upload it to Spotify. If you don’t, Spotify also has a small library of generic ad images advertisers can choose from. 

Finally, you’ll add your brand’s name, choose your call-to-action button’s text, and the button language. If you use UTM tracking to gather information for Google Analytics, you can add your URL here, too.

Screenshot 2023 02 01 at 11.40.03 AM 3 How To Create Spotify Ads: A Complete Guide on Leveraging Sound in the Age of Streaming

5. Submit Your Ad For Review

When you’re satisfied with your ad, the final step is to submit it for review. Typically, it takes 1-3 days for Spotify to record and mix your ad. When your ad is ready for a final review, they’ll send it back to your dashboard where you can approve or revise the recording. 

Sometimes the Spotify voice actors send back recordings that don’t match the tone or pace that you intended. Luckily, Spotify allows advertisers to submit revisions for voiceovers, so you have the option to send the ad for a rerecording with different instructions. 

The only downside is that if you’re unhappy with the voice actor in general, Spotify doesn’t yet allow users to send a request for a new voice. If you want a new voice actor, you’ll have to reject the ad and start from the beginning.

Key Takeaways

At this point, you should have all the basic information you need to create a Spotify ad.  Like most new things you try, it’s going to take some time to perfect. Don’t be afraid to experiment and try something new with your targeting or your script! You always have the ability to edit the ad throughout the month if it’s not yielding the results you’d like. 

Are you ready to take your internet radio marketing to the next level? Reach out to a team member to start working with an experienced full-service agency.