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You’ve worked hard on your business. Now, you’re looking to hire digital marketing experts to help you spread the word. 

But, what qualities should you look for? What questions should you ask them? How can you tell if a marketing agency is good?

Explore these top nine qualities that will give purpose to your partnership.

Qualities Of A Good Marketing Agency

1. They Understand Your “Why”

A good internet marketing agency is intentional. 

As your partner, they should start with a strategic session to get to know what success looks like to YOU. Understanding your business’ story, mission, vision, goals, and audience shapes everything going forward — from goal tracking and analytics, to reporting and results.

Simply put, if they don’t share your vision, the work won’t be effective. 

Look for agencies who prioritize asking questions, perform in-depth audits and analysis, and research your business and competitors before the work even starts.

2. They Are Adaptable

Marketing is not stagnant. In fact, Google makes an average of 13 changes per day!

If you want to achieve internet marketing success, you’re going to have to think quickly on your feet, be flexible in decision-making, and pivot your strategy on a whim. 

What works today may not work tomorrow. Look for an agency that treats every situation in marketing as unique. They should be proactive in anticipating changes and flexible in strategy adjustments.

With the introduction of AI tools, privacy concerns, Google Core Updates, and the switch to an entirely new analytics tracking system (GA4) in 2023, you need an adaptable team now more than ever.

3. They Invest Time In Research

A desire to learn is part of what makes a successful marketer.

Your agency should embody a curious culture to stay on top of trends and news within the industry. Here are some example questions to ask your digital marketing agency to ensure they have a passion for learning in their field:

  • What sources do you get your news and information from?
  • Who are the most well-known influential people in your field (SEO, PPC, Content Writers, Designers, etc.) whom you take inspiration from?
  • What experiments do you currently have running to test marketing success?
  • How has your agency responded to recent changes in this industry?
  • What’s something you learned in the last month about internet marketing that has surprised you?

4. They Are Knowledgeable About The Competitive Landscape

Not only should they desire to learn about the industry as a whole, but they should also investigate the competitive landscape. Here are some questions to ask your digital marketing agency about your competitors:

  • What keywords are my competitors bidding on?
  • How much are my competitors spending on Google Ads?
  • Who are my biggest competitors in terms of traffic to the site?
  • How often are my competitors posting content?
  • What sections do my competitors feature on their sites (blogs, eCommerce, podcasts, services, products, etc.)?
  • Are my competitors using the most relevant social media channels?
  • Are they running both organic and paid social campaigns?
  • Are my competitors running paid social campaigns, or simply running boosted posts?

5. They Are Innovative & Propose Custom Solutions

Once they’ve analyzed your business, the industry as a whole, and your competitors, it’s time to find the best custom solution for you.

Your agency should provide you with detailed recommendations, backed by their data and research. 

A good internet marketing agency is knowledgeable about their craft, and you can trust their work. Their passion fuels them, and they should work hard to develop a customized, creative strategy specifically for your business. 

3 marketers collaborate and work hard at their digital marketing agency.

6. They Are Detailed In Reporting & Communicate Results Clearly

Attention to detail, transparency in reporting, and being able to communicate results clearly are just a few of the main qualities of a good marketing agency.

It’s not enough to simply do the work — they must analyze it in-depth to identify additional optimizations for marketing success. 

At first, your agency might appear critical. But, this is actually a good thing! 

Their insight helps you recognize your true potential and have the best marketing possible. They want to make sure you’re representing yourself to your customers in the best light.

Sometimes, the data that is being tested has surprising results. Whether it turned out as you hoped, or provided a different outcome, these insights will help you see which elements of your strategy to keep and which to adjust. 

Part of what makes a successful marketer is being able to analyze data, explain it reasonably, and suggest next steps.

7. They Offer A Full Range Of Services

When you hire a full-service marketing agency, you’re hiring a team of marketing professionals, not just one person. You’ll have access to experts in all departments, such as website development, graphic design, search engine marketing, social media, email marketing, content writing, and pay-per-click advertising.

One word to summarize all of that? Cohesion.

As we mentioned at the beginning of this blog, it’s important to make sure everyone is on the same page and is aligned with the vision and the “why.” After all, they’re your partner.

Look for a full-service marketing agency that offers all of these services in-house. This simplifies the process, giving you one point of contact for all of your marketing needs. It also ensures consistency in your brand, from logo colors and fonts, to the tone of your content and ads.

If an agency collaborates well together, they will collaborate well with you.

8. They Take Responsibility 

An essential quality of a good marketing agency is taking accountability — for their work, for results, and for their own marketing strategy. 

Good internet marketing companies should lead by example, because how they market their own business is an indication of how they will market yours.

9. They Act With Integrity

The final quality of a good marketing agency that we want to highlight is benevolence. The ability to look beyond themselves to the needs of others is so important. Do they act with integrity in their work and beyond?

They should use white-hat strategies, and you should be able to trust the methods they choose. They are honest and transparent with results, even when they don’t turn out as planned.

They use AI tools responsibly and see it as a marketing strength, rather than shying away from it completely. They use AI ethically, as a tool, not as a replacement for hard work. 

Additionally, their selflessness extends beyond their work. They invest in the community, host charity events, and give other local business leaders a voice.

Three leadership team members at Tower Marketing discuss what makes a good digital marketing agency.

Where To Find A Good Digital Marketing Agency

If you’re looking for a marketing agency that embodies all of these qualities, reach out to the friendly marketers on Team Tower. We are a full-service marketing agency, ready to help your business rise above and achieve marketing success. 

Those pesky bots have a mind of their own! It can be discouraging to receive a form submission on your website and see that, yet again, it’s illegitimate.


Before we can learn how to prevent spam form submissions, we must first learn its definition and how to identify spam, which we’ll cover below.

What Is Spam?

If the first thing that comes to mind when you hear spam is (questionable) canned meat, you’re on the right track — this is actually where the name came from! In a humorous Monty Python scene, Vikings portray the fact that spam is repetitive and unavoidable, much like the website spamming we’ll be talking about in this blog.

While there are many different types of spam, we’ll focus on contact form spam.

Contact form spam is when a non-human submits contact forms through your website. Let’s go through an easy checklist to help you determine if you’re receiving legitimate or spam form submissions.

How To Identify Spam

1. Visit The User’s Website

If your contact form has a field for the user’s website, business name, or if the website address is listed at the end of the email address they include, visit the site. If the domain isn’t valid, or the site doesn’t match what is listed in their message, this could be an indication that it’s contact form spam.

2. Investigate The User’s Email Address

In addition to examining their website, you’ll also want to check out their email address. 

  • Is it a company email address? 
  • Does it match the business name they listed? 
  • Is it a legitimate company with a working website? 
  • Is it a common email address like Gmail, or does it use one you’ve never heard of?

3. Match The Service They Selected With The One In Their Message

If there is a form field/dropdown menu for the user to select which service they’re interested in, you might be able to match it with the service(s) they mentioned in their message. If they don’t match, it could be an indication that they didn’t adjust the dropdown and went with the default, which could mean it’s a bot.

4. Read Through The Message For Gibberish

If you’re seeing a bunch of random capital letters, numbers, letters, typos, etc., this is typically a clear indication that those are spam form submissions.

5. Look At The ReCAPTCHA Score

If you’ve installed ReCAPTCHA to help you identify bot traffic, you’ll notice a ReCAPTCHA score from 0.0 to 1.0. The closer it is to 1.0, the more likely the user is a human.

6. Identify The Source/Medium

Match the form submission on your site with the form submission that’s listed in GA4. In most cases, you can see the time of day, location, browser, and more. If the source is paid search, dig deeper into the data in your Google Ads account to learn more about where it’s coming from: 

  • Campaign
  • Ad group
  • Keyword
  • Landing page
  • Audience segment(s)
  • Income level
  • Age
  • Gender
  • Mobile or desktop

Are they all coming from a certain location? Do they come from the same campaign? Is a certain audience segment attracting the wrong type of people? Note any patterns you see.

7. Compare The Bad Leads To The Good Leads

Use the criteria above to evaluate your good leads as well. Do you notice any key differences? Perhaps you’re noticing that your spam form submissions primarily come through mobile devices and your legit form submissions mainly come through desktop. 

Another example could be that if you notice your good leads are coming through organic search, but spam leads are coming through paid search, you then have insight into which channel to examine closer.

8. Check The Change History 

Check out the change history in your Google Analytics and/or Google Ads account to ensure nothing out of the ordinary happened around the time you started seeing spam. Perhaps a setting got bumped, or a certain keyword was added.

9. Explore The User Journey

What was the user journey like? Set up an explore report in GA4 to get a better idea of user engagement metrics. Identify the actions they took, how long they spent on the site, when they first came to your site, and more. If you find that those users only spent a few seconds on the page, and took no other actions, it could indicate bot traffic.

An Explore report in GA4 showing events a user took on the website.

How To Prevent Spam Form Submissions

While there is no way to completely eliminate spam form submissions, we have several spam prevention tips:

1. Turn Off Search Partners And/Or The Display Network

If you’re noticing spam form submissions coming through paid search, segment it by “Network” to see where the traffic is coming from. 

If it’s coming through Search Partners or the Display Network rather than Google Search, you can turn those settings off. There are two places you’ll need to uncheck the boxes: In the campaign settings and in the auto-apply recommendations section (see screenshots below).

Settings for Search Network and the Display Network.
Display Network Settings How To Prevent Spam Form Submissions: 9 Tips To Identify & Avoid Spam

2. Adjust Keyword Match Type

While using broad match keywords can help you reach a large audience, that audience can also bring in a lot of spam. Reach a more specific audience in your paid ads by using exact or phrase match keywords.

3. Narrow Your Geographic & Audience Targeting

If you service the entire United States, it might be tempting to target the US as a whole. However, certain cities, such as Los Angeles and New York City, might bring in more spam due to their size and popularity. If you’re noticing more spam through California and New York, try excluding those locations in your targeting.

A good amount of spam often comes from other countries. Try adding all other countries around the world to your excluded locations list to avoid spam. 

Tip: Use ChatGPT to quickly generate a list of all other countries around the world.

You may also want to select “Presence” rather than “Presence or Interest” for your geographic targeting. This will allow you to target only people who are IN that area, rather than people who have an interest in it/have searched for it in the past.

Presence or interest settings 1 How To Prevent Spam Form Submissions: 9 Tips To Identify & Avoid Spam

In Google Ads, you’re also able to see which audience segments and locations brought in the most conversions. If you see that a certain audience segment brings in more spam form submissions, remove it from your targeting.

4. Evaluate Keywords, Ad Copy, & Landing Pages

Sort through your targeted keywords and identify any that don’t have the correct intent that might be bringing in irrelevant form submissions. Put those into a negative keyword list to avoid showing up for them again.

Evaluate your ad copy to ensure it correctly represents the landing page you’re leading them to. Adjust any descriptions or headlines that may be misleading.

5. Mark As Spam In WordPress

In WordPress, you can click “Mark as Spam” to help train the system to recognize those types of form submissions as spam.

6. Use An Anti-Spam Tool, Such As ReCAPTCHA

By enabling ReCAPTCHA, users have to check a box, identify images, or answer a simple question to indicate they are human. They won’t be able to submit the form unless they answer correctly. 

As we mentioned above, ReCAPTCHA also gives out a score from 0.0 – 1.0 to help you identify which users are human. The closer the score is to 1.0, the more likely they are a human.

7. Set Up An Anti-Spam Honeypot

Website spamming can get your business into a sticky situation – but not to worry! Anti-spam honeypots can be a great tool to avoid spam. 

If this brings to mind an image of a trap with sticky honey, let’s continue with this thought for a second. A honeypot is a bot traffic detection technique that “traps” bots using a hidden field. The field isn’t visible to a human eye, but when bots go to fill out the form, they’ll fill it out by default, thus “trapping” them and giving away the fact that they’re a bot.

8. Utilize The Akismet Anti-Spam Tool

Akismet is another spam prevention tool – and it has 99.99% accuracy! With both free and paid plans, you can choose the option that works best for you. 

9. Access Tower Marketing’s Proprietary Validator Tool

When you work with an agency partner like Tower Marketing, you’ll have access to our custom, proprietary, Gravity Forms spam prevention solution, created by our very own web development team.

If you need some assistance identifying and limiting spam form submissions through your website, our team of SEM specialists and web developers are available to help.

Going once…going twice…SOLD!

When you think of an auction, you likely picture large crowds, a charismatic auctioneer, and rapidly selling products. Competition is intense, and whoever bids the most ultimately wins, right?

Well, in the search engine arena, this isn’t always the case. 

Competitive ad rank scores are based on several components, including ad rank thresholds, landing page quality, anticipated asset performance, and more.

With these tips on how to improve ad rank, you’ll be increasing your search engine ranking position in no time!

What Is Ad Rank?

Ad rank is a ranking system used by Google Ads to determine the order in which paid ads show in the search engine results pages (SERPs). 

Just because an ad is eligible to appear, doesn’t mean it will show up at the top—or even at all. You’re a part of the Google auction with all other competitors, so your ad quality needs to be up to par.

The higher quality your ad is, the less you’ll pay per click. Follow these ad rank tips to get the most out of your money.

6 Ad Rank Factors

1. Bidding

In its simplest form, a bid is the maximum monetary amount you’re willing to pay per click. You might even pay less than that amount, depending on the competition and the quality of your ad. We’ll explain more about this below.

Google strives to stay as close to your daily budget as possible, while still maximizing the impact of your bidding strategy. You can adjust the amount at any time.

Need help with the calculations? You can use Keyword Planner to see a range of bids that advertisers in your industry are known for paying per click for related terms. 

A screenshot of 4 top of page low range bids and 4 top of page high range bids.

Using the example above, you would add up the left column of top of page bids (low range) and divide by 4 to get the average. You would do the same for the column on the right. Therefore, in this case, your bid range would be about $1.75-$5.59 for each click. 

Let’s say you’d like about 10 clicks per day. You would then multiply each by 10. 

$1.75×10 = $17.50

$5.59×10 = $55.90

Therefore, $17.50-$55.90  would be a good range for your Google Ads daily budget. 

*Tip: To calculate a monthly budget, just multiply by 30.4 (the number Google uses for the average number of days in a month).

2. Auction Time Ad Quality

Auction Time Ad Quality includes three main parts (though it can also include other user signals like device type, location, and time of day):

  1. Expected click-through rate
  2. Landing page quality
  3. Ad relevance

These three factors make up an ad’s Quality Score.

Ensure your landing page is well-structured with appropriate headings, visuals, and compelling call-to-actions. Humans crave consistency, so ensure your ads, keywords, and landing pages are all telling the same story. Include your keywords in your headlines and throughout your landing page (especially in the headings). 

*Tip: Fully optimize your landing pages by following these landing page best practices.

You can see in the example below that the query “kitchen drawer organizers” matches well with the headline in the ad “Kitchen Drawer Organizers” and it leads to a landing page with the same title. There’s promotional text in the ad copy, and there are engaging photos on the landing page. All of them are consistent and create a positive shopping experience for the user.

Google search results displaying the query "kitchen drawer organizers" with a matching meta title.
A landing page displaying images of kitchen drawer organizers.

3. Ad Rank Thresholds

Even when there are no other competitors, your ad still might not show or you might have to pay a high amount.

The reason lies in the ad rank thresholds. Certain quality standards must be met because Google doesn’t want to show irrelevant ads on its site. So, if you have a poor-quality ad or your landing pages aren’t as relevant, then Google will charge you more. And if your ad doesn’t meet those thresholds, it won’t show at all.

4. Level Of Competition

Just like in a regular auction, you’re competing with others.

If they also meet their ad rank thresholds, then the person with the highest ad rank score will win the highest search engine ranking position. That’s why having a competitive ad rank score is important.

You’ll only pay the minimum amount needed to outrank the competitor below you.

But, let’s throw a curveball here: Let’s say your ad is the only one that cleared the thresholds and there’s no other competition. In that case, you would pay the reserve price, which is the minimum amount decided by Google. 

5. Context

Context is key in how your search engine ranking position is determined. 

Is the user in the same location as the business being advertised? Local searches could be deemed more relevant.

Do the user’s current and past searches indicate that they are in the market for that item or service? If so, they might be placed into an “In-market” audience category and it could be deemed more likely that they will convert over someone who is not in that category.

What device are they using? If phone calls are one of your goals, your ads might be shown more to people on a mobile device, for example.

Google takes all of these and many other user signals into consideration to optimize for the best performance across the most relevant audience.

6. Anticipated Asset Performance

Ad assets (formerly known as “extensions”) are additional pieces of information that you can add to your Google Ads. These include phone numbers, addresses, sitelinks to other relevant pages on your site, and more. 

Many components are taken into account, such as click-through rates, relevance, and prominence of the assets in the SERPs. Essentially, these are all ways to capture your users’ attention and encourage them to take action on your ad.

Assets are ranked: “Best,” “Good,” or “Low.” You might also see “Learning,” which means the system is still gathering details on it. 

Notification in Google Ads that you have a high performing asset.

This information is listed in your ads under “View asset details” in your Google Ads account. To see that performance column, you will need at least 2,000 impressions at the top of Google Search within 30 days.

Ad Rank Monitoring

Now that you’ve learned how to earn competitive ad rank scores, it’s time to evaluate your ads. Be on the lookout for notifications in your account like this:

A notification in Google Ads that your keyword has a low Quality Score.

This is an indication that you could use more consistency across your landing pages, keywords, and ad copy.

Diagnose Your Keywords

To run a report, go into the keyword section of Google Ads, select the 3 dots, and under “Diagnose Keywords,” click “Run now.”

A screenshot of how to run a diagnostic report for keywords in Google Ads.
Running a diagnostic test for keywords in Google Ads.

When it’s done, you’ll be able to view it in the “Reports” section. This report can give you insights into why your ad isn’t showing, such as being blocked by a negative keyword, distribution preferences, or having a low ad rank score.

Pay Attention To Keyword Intent

When evaluating your keywords, pay attention to whether or not they have the right intent. Those with transactional intent will be from users who are further down the sales funnel and who are likely ready to buy the product. You can view the intent by using a tool like Semrush or by looking for keyword phrases that include words like “for sale.”

Semrush screenshot of keywords that have transactional intent.

Monitor Your Quality Score

Enable the Quality Score column in the keyword section of Google Ads to see which ads need to be improved. As we mentioned earlier in this blog, your Quality Score is a measure of three components: Expected click-through rate, landing page quality, and ad relevance. Try including more keywords in your ads and throughout your landing page to improve your quality score.

The column in Google Ads that displays quality score.

Why Is Having A Competitive Ad Rank Score Important?

Paying attention to ad rank is important because higher-quality ads often get charged less per click, which means a better use of your money.

Every time a search occurs, ad rank is calculated. Therefore, it’s important to ensure you have a competitive ad rank score in order to outrank your competitors in the Google auction. 

Need some help evaluating and improving your competitive ad rank score? Our PPC specialists can monitor your paid ads, choose the right bidding strategy, and improve your search engine ranking position.

POV: You’re a driven, passionate content creator. 

Whether you’re a blogger, marketer, or small business owner, your dedication shines through your writing. You’ve poured your heart into your work, investing endless hours into research, content creation, and meticulous revisions. Nothing is more satisfying than finally pressing the “publish” button on your masterpiece.

But the sad reality is, you can have the greatest content in the world, but unless you get it in front of the right people, it can’t impact anyone.

Over 7 million blog posts are published each day, and Google is extremely selective when deciding which posts make the cut for the top positions. 

Think your blog has what it takes to rise to the top of the search results? You may be surprised to learn how many subtle blog SEO strategies you could be missing. 

What Is Blog Optimization?

Blog optimization is the process of amending your blog to enhance its visibility in search results. Blog optimization often includes:

  • Well-written metadata
  • Internal linking
  • Descriptive anchor text
  • Effective image alt text
  • Optimized content for featured snippets

We’ll go into more detail below, but for a summary, download our easy-to-follow blog SEO checklist.

shutterstock 695980678 1 4 Blog SEO Tips To Increase Google Search Visibility

Need a summary of what’s covered in this blog?

Does Blogging Help SEO?

Regular blogging can help improve your SEO by positioning your website as an authority and supplying your users with fresh, relevant content that answers their questions

More content = more opportunities for links, more discovered pages, and a larger variety of queries to appear for.

Follow these key blog SEO tips to increase Google search visibility.

Blog SEO Tip #1: Optimize Meta Titles & Descriptions (So Google Won’t Rewrite Them!)

Yep, you read that correctly – Google rewrites over 61% of all meta titles. While there’s no way to prevent Google from changing your meta titles, there are certain best practices to decrease the likelihood of your metadata being rewritten:

  1. Ensure it’s the right length. 

Keep meta titles around 50-60 characters. According to Moz research, approximately 90% of your meta titles will appear correctly if they’re under 60 characters. Meta description length should be around 155-160 characters.

The challenging part is that Google sometimes adds the date or bolds certain keywords to match a query, which may add space. Also, letters are varying widths (i.e. the letter “l” takes up less space than a “W”). Since Google actually registers pixels rather than characters, it’s best to keep it on the lower side of those ranges to account for this.

Use the Portent SERP Preview Tool to check your metadata length.

  1. Keep it unique. Use a different primary keyword, meta title, and meta description for each page on your site to avoid keyword cannibalization (competing keywords).
  1. Put your keyword at the beginning of your meta title. Since users (and Google) read left to right, you’ll want the user to immediately see the match to their query.
  1. Include your brand name at the end for recognition and credibility. Use the full brand name when possible (i.e. Tower Marketing rather than Tower).
  1. Avoid quotation marks in meta descriptions. Google may truncate the rest of the description if you use them. Also, avoid brackets or parentheses.
  1. Don’t stuff your metadata with keywords. Keyword stuffing is when you unnaturally repeat the keyword multiple times to try to appease search engines.
  1. Write for your user first, not the search engine. Create a positive experience!
  1. Match the meta title to the H1 (the main title on your page) if possible. This can reduce the chance of rewriting by about 20%. If you decide to make them different, make sure they’re related so the user knows they went to the right page. 

Additional Metadata Info: 

  • While meta descriptions aren’t ranking factors, they do persuade users to click on your result over others. This can increase your click-through rate, which is a ranking factor.
  • Use numbers and ampersands (&) to save space.
  • Capitalization doesn’t affect metadata. Personally, we suggest capitalizing the first letter of each word for consistency.
  • Include a call to action. Or, rather, a call to value. Describe the value the user will get from clicking on your result.
  • Generally, Google prefers dashes to pipes. However, pipes take up less space and some experiments have shown a higher click-through rate (so customers prefer it). 

Personally, we like to use a dash when describing something relevant (i.e. Train Rides – All Ages Welcome) and a pipe with two individual things, such as a title and a brand name (i.e. Train Rides | Strasburg Rail Road).

Blog SEO Tip #2: Optimize For Featured Snippets

What Is A Featured Snippet?

A featured snippet is a short piece of content that appears at the very top of a search engine results page. This is often referred to as “position 0.” 

A featured snippet example in Google's search results on how to keep a plant alive.

How To Optimize For Featured Snippets 

When doing keyword research, select questions as your secondary keywords. Then, use them as headings. Optimize for the featured snippet by answering the question in 30 words or less. 

Types Of Content To Include To Optimize For Featured Snippets

  • Short, direct answers to questions
  • Bulleted or numbered lists
  • Tables/charts
  • Videos
  • Tools or calculators

Blog SEO Tip #3: Optimize Images

Alt text (a.k.a. “alt attributes,” “alt tags,” “alt descriptions,” or “alternative text”), is a short piece of content that describes what’s happening in the image. This allows search engines and people with disabilities who use screen readers to understand the image. Additionally, if the image doesn’t load, the alt text will show instead.

How To Effectively Write Alt Text For Search Engines & Screen Readers

  1. A picture is worth a thousand words. But in this case, be concise. Keep it under 125 characters (that’s when screen readers typically cut off).
  1. Don’t start with “A picture of” or “An image of.” Google knows it’s an image, and screen readers will announce that it’s an image before reading the alt text, so it would be repetitive.
  1. Put a period after alt text so the screen reader will pause, creating a better user experience.
  1. For decorative images, such as icons, the search bar magnifying glass, line page breaks, etc., use an empty alt attribute. 

Note: This doesn’t mean leaving it out. If you leave it out, the screen reader will assume you forgot to write alt text, and may read the file name instead. This could just be random numbers/letters, creating a negative user experience. Use alt=”” to signal an empty alt attribute.

  1. Going along with this, a descriptive image file name is helpful. Use keywords if applicable, and use hyphens, not spaces. We wouldn’t recommend going back and updating all of your image file names, but going forward, it’s a good practice.
  1. Proofread! Spelling a word wrong could entirely change the image’s meaning.
  1. For images with captions already on the site, you don’t need to include the captions in the alt text.
  1. With linked images, describe the action rather than the appearance. 

i.e. A question mark image that leads to a contact page could say, “Contact Our Experts” for its alt text rather than “question mark.”

  1. Unless it’s an acronym, don’t use all caps. Screen readers may spell out entirely capitalized words.
  1. For charts and graphs, list all important details in the text of the blog so that those with screen readers understand what it’s illustrating.
  1. Include keywords if appropriate (but don’t stuff them). 62.6% of all Google searches are through Google Images, so including keywords in your alt text gives your images the chance to rank for them. Let’s look at an example below.
A real estate agent and new homeowner shaking hands after closing a deal.

For this image, you may be tempted to say, “people shaking hands.” 

However, try more descriptive alt text like, “A real estate agent and new homeowner shaking hands after closing a deal.” This provides context and a chance to rank in Google Images for keywords like, “real estate agent,” “new homeowner,” or “closing a deal.”

In addition to writing alt text, you should compress your images to reduce load time for a positive user experience.

Blog SEO Tip #4: Add Relevant Internal Links With Detailed Anchor Text

What Is Internal Linking & How Do Internal Links Help SEO?

Internal links lead from one page on your site to another page on your site. This helps users (and Google) navigate to other relevant pages. Here are just a few ways internal links help SEO:

  • Helps Google bot discover other pages on your site faster
  • Creates a well-structured website hierarchy, leading to the most important pages
  • Increases pages per session
  • Decreases bounce rate
  • Avoids orphaned pages

Anchor Text SEO Best Practices

Anchor text is the clickable, linked text throughout your content. Its purpose is to describe to your user (and Google) what that linked page is about. Follow these anchor text best practices: 

  1. Keep it succinct, yet relevant to the page it’s linking to.
  2. Context is important. You look at the words around it – Google does, too!
  3. Rather than repeating the same anchor text throughout your page, use a variety. Google’s penguin algorithm update in 2012 addressed spammy links. If your links all had the same anchor text, Google may penalize you, assuming you purchased them.
  4. Beware of competing keywords. Essentially, don’t use your primary keyword as anchor text because you’ll be sending people to a competing site. This might confuse Google on which site to rank higher for that keyword.
  5. Use keywords if they’re relevant, but avoid keyword stuffing. Here’s an example directly from Google on keyword-stuffed anchor text:

There are many wedding rings on the market. If you want to have a wedding, you will have to pick the best ring. You will also need to buy flowers and a wedding dress.

  1. Multiple links that lead to the same page don’t affect SEO; each link is treated equally. It’s more of a user experience consideration. Be cautious about overwhelming or distracting the user with too many links.
  2. Ensure anchor text is clearly clickable (underlined/a different color). Also, don’t cause confusion by underlining things that aren’t clickable.
  3. Use a table of contents for easy navigation. It could also improve your click-through rate from the search results because Google may include “jump to” links.
An example of jump to links in Google's search results for HubSpot.

Summary: The Importance Of Writing SEO-Friendly Blog Posts

As an expert in your field, you’ve already perfected the art of creating fresh content for your website. Now, ensure that content can be found by search engines

While you’re optimizing new content, it’s also a good idea to refresh older blogs for SEO with updated keyword research, links, and information.

If you’re looking for insight into a more in-depth content creation strategy, get in touch with our content marketing specialists to learn how we can generate and/or optimize the best content for your industry.

With machine learning becoming more prominent and the needs of online users becoming highly specialized, marketers (and search engines!) are seeking ways to optimize their reach on the web. Google Performance Max does exactly what it sounds like – it maximizes your performance

Google processes over 8.5 billion searches per day, which would be impossible for mere humans to keep up with. Machine learning and advanced AI technologies allow users’ needs to be met in an efficient and time-sensitive manner.

In this article, we’ll cover important tips to help you adapt to these new technologies, including helpful resources and best practices for the creation, implementation, and evaluation of Performance Max campaigns.

What Is Google Performance Max & How Does It Work?

Google Performance Max is an automated campaign structure that uses machine learning to understand consumer trends and adjust your ads accordingly to be shown in various formats across Google channels (YouTube, Search, Gmail, Discovery, and more). 

Google will automatically optimize your performance for the channels your target audience visits the most, allowing your ad spend to be used responsibly to target the right audience that may eventually convert (buy your product).

If you’re not a marketer, here’s a fun example to help you understand Performance Max campaigns: Think of it like a buffet at your favorite restaurant!

If you’re bringing a group of people together and have only one entree, it can be difficult to satisfy everyone in the group with that single choice. Each person has different preferences. But with a buffet, everyone can be served something different. You can satisfy the preferences of multiple people with a single restaurant.

Similarly, Google Performance Max uses a single campaign across many channels/formats to satisfy a variety of people, no matter which one they prefer.

Keep reading to uncover Performance Max best practices to enhance your Google Ads experience. Check out the Google Ads Help Center for step-by-step guidance on setting up your Performance Max Campaign.

10 Performance Max Best Practices

Now that we’ve identified what Google Performance Max is, let’s move on to some best practices that will allow you to get the most value out of your campaign.

  1. Use it in conjunction with your other search campaigns. If the query exactly matches a keyword you’re bidding on, the Search campaign you have running will show its ad. However, if it doesn’t match exactly, Google will show either the Search ad or the Performance Max ad (whichever has the highest Ad Rank score).
  1. Select one of two bidding strategies (make sure it aligns with your business goals):
  • Maximize conversions: Use this strategy when you’d like to get the most conversions possible  (i.e. leads, signing up for an email list, phone calls, etc.)
  • Maximize conversion value: Use this strategy when you value certain conversions more than others (i.e. If you’d ultimately rather have more leads rather than phone calls, give them a higher value so Google will optimize for those)
  1. If you already know your target audience, you can either use your own data like Customer Match/Audience lists or specify various groups using Audience Signals. These are suggestions that give Google an idea of which audiences to go after, speeding up the machine learning process of discovering new audiences. Google will still show your ads to other audiences aside from these, this is just simply a starting point.

    For example, if you run an event venue for theater performances, you can select audience signals like “Frequently Attends Live Events,” “Performing Arts Tickets,” or “Theatre Shows and Plays,” among others.
Audience Signals in Performance Max
  1. Consider using a feature called “Final URL Expansion.” This option is a new way to automatically customize your ads to match the queries your audience is searching for, even if you aren’t bidding on those exact keywords. If you opt into this, Google will choose the landing page on your site that best matches the user’s query, along with developing a dynamic headline and description.

    Now, you may be reading that and thinking, “Hey, I want control over which pages on my site Google can choose from!” and that’s a valid point. There are cases where you, as the marketer, will decide that letting Google automate everything isn’t the best solution.

    In that case, you can choose to restrict certain URLs (“URL exclusion”). Additionally, if you only have one landing page that you’re directing people to, it wouldn’t make sense to use this feature.
  1. Another Performance Max best practice is to make sure you’re supplying as many assets as it’s asking for. This gives Google plenty of options to choose from. Enter the maximum amount of headlines and descriptions, use as many audience signals and match lists as are relevant, use a high-quality video, and upload a variety of photos for Google to choose from.

    It’s best to have a minimum of 5 versions of text assets (4 headlines, 5 descriptions) and 5 versions of image assets. Having a variety of assets also contributes to a higher ad strength (ideally, you’ll want your ad to be in the “Excellent” category).

    To expand on this, you’re probably wondering about the details of Performance Max asset requirements. We’ll cover this in the next section.
  1. Visual content is so important to connect with your users and capture their attention. Be sure to keep your content fresh and upload new highly relevant assets regularly. 
  1. Pay attention to how well your assets are performing and replace the ones that aren’t performing well. Be sure to replace them, not remove them to avoid negatively affecting your campaigns.
  1. If you’re targeting multiple products, try focusing on only one for each asset group so it can be as personalized as possible. You can have a maximum of 100 asset groups per campaign. However, you’re going to want to make sure you have enough budget (the more asset groups you have, the more budget you’ll want to have as well).
  1. Some sources recommend a daily budget of at least $50-$100/day for Performance Max campaigns in order to receive enough data to analyze results adequately.
  1. Keep your campaign running for at least 6 weeks to give Google enough time to learn your strategies and fully optimize the account.

Performance Max Asset Requirements

When you go to create your Performance Max campaign, it will walk you through the asset requirements you’ll need. These include:

  • Business Name
  • Up to 20 images (in a variety of sizes – square, landscape, etc.)
  • Up to 5 logos (at least one must be a square)
  • Up to 5 videos that are 10 seconds or less 
  • Up to 5 headlines (30 characters each)
  • Up to 5 long headlines (90 characters each)
  • Descriptions (one 60-character description and up to four other 90-character descriptions)
  • Call to action button
  • Final URL

For more specific guidance on what size photos to upload, check out the assets section of Google Ads API.

In addition to these, you may be familiar with ad extensions, now also called Assets, which take up additional space in the Search Engine Results Pages (SERPs). This allows for more clickable components in your ads and provides additional information to help your audience decide whether or not your ad answers their query. 

Here are some examples that you can add to your Performance Max campaigns:

  • Four or more sitelinks (additional pages on your site that you wouldn’t mind leading traffic to)
  • Promotions (10% off, $25 off, etc.)
  • Prices and descriptions of your products
  • Phone number of your business
  • Structured snippets (additional information based on category – styles, types, etc.)
  • Lead Form (includes basic contact information for your user to fill out)
  • Callouts (small pieces of information that aren’t clickable, but still provide relevant information. i.e. “Free Shipping”)
  • Locations (connected to your Google Business Profile)

How To Evaluate Campaign Performance

Now that you’ve set your campaigns up for success, how can you ensure these best practices are working?

  1. Google Ads provides an “Insights page” to combine your data with larger trends across Google. It will notify you of optimization opportunities and any problems to address. There are  different types of insights: asset audience insights, search trends, auction insights, demand forecasts, and more. 
Trends from Insights page in Google Ads campaign
  1. Run an experiment! Test the performance of your campaigns with or without a Performance Max campaign. 
  2. Remember, be sure to give the campaign at least 6 weeks before you come to any conclusions about its performance.

What Are The Benefits Of Performance Max Campaigns?

Something that’s unique about Google Ads, and specifically Performance Max, is that it focuses heavily on your “why.” Why are you seeking to run Google Ads for your business? What is your ultimate goal? 

Google Ads optimizes entirely around whichever goal you select, giving you more store visits, sales, or whichever goal you’ve identified as most important to your business.

Select Campaign Objective screen in Google Ads

Benefits For Users

  1. Receive information in a variety of formats to fit any preference – search, discover, video, and more.
  2. Show more visual assets such as photos and videos rather than only text ads for a more engaging experience.
  3. Obtain access to products and services that they have an interest in. Meet their needs for products that they’re already searching for, or help them identify something they didn’t realize they need.
  4. Create a more unified experience rather than an orphaned ad on a single platform. Repetition and seeing ads in a variety of formats/platforms help users identify with the brand.

Benefits For Marketers & Business Owners

  1.  Simplify the campaign set-up process (who doesn’t love that?). You’ll only need to set up one campaign, and yet it will be optimized for multiple channels. 

    Without using Performance Max, you would need to set up individual campaigns for YouTube, Search, and Display, along with individual budgets for each. This could limit the number of impressions, interactions, site visits, and conversions you receive. 
  1. Receive insight into your top audiences and target those categories specifically. You’ll also receive insight into which channels (YouTube, Search, Gmail, etc.) your audience is using the most. 

    If you already know your target audience, you can specify various groups using Audience Signals, as mentioned previously.
  1. Understand rising search trends and identify future opportunities to capitalize on. Google provides this information under the “Insights” tab in your Google Ads account.
Search Trends in Google Ads
  1. Draw more people to your physical store location if you decide to use Performance Max for Store Goals. This is especially helpful for retail businesses.

What Are The Disadvantages Of Performance Max Campaigns?

In mentioning the benefits of Performance Max, it’s also important that we mention some disadvantages. 

  1. Marketers will have less control. Although you provide the assets, Google ultimately chooses the combinations, which could be in any number of formats. There’s no way to predict the exact combinations that will show.
  1. If you don’t have a video to upload, Google will create one for you from the images you provide. However, a point of caution is that if it ends up not being high enough quality, Google may stop showing your video ad, which puts you at risk for significant impacts in your campaign’s reach and performance.
  1. It may take some time for Google’s machine learning algorithm to learn and adapt to your bid strategies, budget, audience, and highest-performing ad formats.
  1. Pay attention to the size of your images that you upload to ensure they aren’t getting cut off in any of the formats it appears in.
  1. It’s challenging to add negative keywords to a Performance Max campaign – you’ll need to contact a Google Ads representative.
  1. It can get expensive, especially if you are running search campaigns, too.

In summary, while Performance Max campaigns have both advantages and disadvantages, they ultimately can help you diversify your channel mix, giving you more unique opportunities to reach the right audiences. 

In my opinion, automation is the direction the world is headed. It’s not a trend, but rather, something marketers must adapt to. With these best practices in mind, you’ll be able to optimize your performance to be the most effective. 

Additional Performance Max Resources

  1. Take a Google Performance Max course through Skillshop – it’s something I found very helpful when researching information for this blog!
  2. Solutions 8 has a comprehensive guide to Google Performance Max.
  3. Having some problems with your campaign? Check out Google’s Troubleshooting Guide.

Looking for additional support as you dive into Performance Max? Reach out to our team to learn how our search engine marketers can help you optimize your campaigns.

Many retail business owners focus on their brand voice and what they want to share about their business in their paid Google ads. Few business owners, however, optimize this wording to be what their customers are actually searching for on Google

Neglecting to understand this intent can be devastating to your marketing because you’ll waste your ad money by paying for clicks of people who aren’t looking to buy right now. So, how do you understand your customers’ intent to meet their needs effectively?

In this blog post, we’ll learn how to speak your customers’ language using Google Ads and identify practical market research tips to effectively meet your users’ intent.

Optimizing For User Intent Is Essential

What Is User Intent?

User intent is essentially the meaning, or purpose, of the user’s search – why are they searching for that? What do they expect to see in the Google search results? 

A big part of understanding your users’ intent is understanding where they’re at in the marketing funnel. Are they ready to buy the item right now, or are they just looking for more information? The top three stages of the marketing funnel are what we’ll focus on in this blog post: awareness, consideration, and conversion.

Marketing Funnel diagram with five sections varying in length

Here’s how the marketing funnel works:

  1. AwarenessThe customer is just getting to learn about your brand, products, and what you do. They aren’t ready to buy yet; they’re just learning.
  2. Consideration – In this stage, the customer may be asking questions or comparing products or brands
  3. Conversion – This is when a customer actually buys a product or service.

Each of these sections of the marketing funnel correlate to one of the main categories of search intent, which we’ll get into next.

Categories Of Search Intent

What was the last thing you Googled? Were you asking a question? Looking for an image or a funny video? Trying to buy something?

Chances are, your search query (a.k.a. the word or phrase you typed into the search bar) falls into one of the following categories of intent: 

  1. Informational: The user is looking for information to answer a question. 
  • i.e. “How to make chocolate cream pie;” “Is it supposed to rain today?”
  1. Commercial: The user may be looking to buy something soon, but isn’t quite ready yet.
  • i.e. “Best toys for children;” “Nike shoes vs. New Balance shoes”
  1. Transactional: The user is ready to buy and that’s a clear purpose of their search.
  • i.e. “Coffee makers for sale;” “Where can I buy Legos?” 

If your business goal is to sell a product, you’re going to want to optimize your product pages for more of the commercial/transactional intent searches, since those customers are specifically looking to buy something. 

However, if your business goal is to establish yourself as an authority in your field, you might optimize your blog posts for informational searches. By answering their questions, you can  position your brand as credible, knowledgeable, and helpful. 

Why Is User Intent Important To My Business?

Let’s look at a practical example of this: If you are a retail business that sells professional clothing (blazers, tailored suits, etc.), you could waste a lot of money trying to rank your product pages in Google search results for phrases like, “what is considered business professional attire?” or “how to tailor a suit.” While these are relevant to what your business offers, users who are searching for these aren’t ready to buy yet. Their intent is informational, and they just want an answer to their question.

Someone searching for “black blazers for sale” or “tailored suits near me,” however, is ready to buy and looking specifically for that item at this exact time. Their intent is transactional. Focus on optimizing your product page ads for transactional intent to ensure you’re not wasting your ad money on people who aren’t ready to buy yet.

Using Google’s Natural Language API

Understanding user intent is so important that even the search engines are trying to do it! One way that Google discovers user intent is by using its Natural Language API to uncover the true meaning of a word or phrase. Try using it with a few sentences that are related to your business!

Google's Natural Language API diagram

How To Understand Consumer Preferences In Google Searches: Be The Solution They’re Searching For

What Are Consumer Preferences?

Consumer preferences are the user’s choices and opinions that influence what they search for in Google (color, size, style, brand, etc.). Consumer preferences can be hard to understand because when users go to type an item into the Google search bar, they might refine their search several times before identifying what they’re looking for. That’s why just simply looking at the search queries can be misleading.

Example Of A Consumer Preference

A user types in the following search queries, each time refining their search to be more specific in order to find what they’re looking for: 

  1. Water Bottle
  2. Reusable Water Bottle
  3. Reusable Water Bottle For Women
  4. Reusable Sports Water Bottle For Women
  5. Light Blue Reusable Sports Water Bottle For Women

With the first search query of “water bottle,” we weren’t sure exactly what kind of water bottle they were looking for or what their preferences were, which is why it can be challenging at times to understand consumer preferences.

Why Are Consumer Preferences Important To Understand For My Business?

Consumer preferences are important to understand because they lay the foundation for the creation of your ads, helping you relate more to your users and meet their needs more accurately.

How To Identify Consumer Preferences Online

It will benefit you more to choose keywords that are very specific, such as the final search in the example above (“Light Blue Reusable Sports Water Bottle For Women”). 

This is because there will be a lot of competition for a generic term like “water bottle” and you may be spending money for clicks of people who are searching for cases of plastic water bottles or any other type of water bottle, rather than a specific, reusable one. By choosing specific keywords that have less competition (known as long-tail keywords), your business will benefit because you will have a greater chance of being exactly what your customer is looking for.

If users aren’t interacting with your Google ads, it doesn’t necessarily mean people aren’t interested; you might just not be using the correct language. 

For example, if you’re creating ads for the real estate field, are customers searching for the words “house,” “residence,” “apartment,” “home,” or something else? Do they use any abbreviations? Are you targeting an audience in another part of the world who may refer to an apartment as a “flat?” All of these are important factors to consider when optimizing your ads to be sure you’re using the terms they’re using.

Why Are My Customers Searching For This?

In addition to understanding the exact words your customers are using, you should also understand why they’re searching for it. Is it something they need, or just simply an item they want? Identifying their needs and wants can help you understand what other topics they might be interested in regarding that item.

Putting It Into Practice: Practical Tools For Easy Market Research

Market Research is an essential part of understanding your customers and speaking their language. Some of the benefits include: 

  • More specific targeting of the correct users who are ready to buy.
  • A higher click-through rate for your ads, because it’s relevant to what they’re searching for.
  • More relevant traffic to your site, which could lead to more people buying your products.

Failing to do accurate research can cause your business to waste money showing irrelevant ads to people who are searching for something completely different. 

Using Google Autocomplete for Market Research:

Start typing one of the products or services your business offers into the search bar of Google and see a list of the suggested searches that pop up (this feature is called “Google Autocomplete”). Then, use this language/wording in your ads. This is a quick and easy way to ensure you’re speaking your customers’ language.

Google search bar with Google Autocomplete suggestions

Using Google Trends For Market Research:

Another helpful tool to understand user preferences is called “Google Trends.” 

This tool will give you insights into what users search for. Simply enter a topic into the search bar and you’ll see specific data such as:

  • Location
  • Category
  • A graph of the keyword’s search volume over a specific time frame

You can narrow down your search even further by indicating:

  • Image search
  • News Search
  • Web Search
  • Google Shopping
  • Youtube Search

Explore related topics/search queries and compare the data to the past year (or several years) to identify searches that consistently do well, not just ones that perform well during certain times of the year.

Let’s put this tool into practice with an example: Engagement Rings (white, rose, and yellow gold). Are most people searching for a classic yellow gold engagement ring, or do they prefer a more trendy color like rose gold?

As you can see in the screenshot below, I’ve compared white, rose, and yellow gold engagement ring search queries from 2004-2021. You can see that the number of searches for “rose gold engagement ring” has massively increased within the past few years. This proves Google Trends can give you valuable insights into what your specific customers are searching for and how your business can adapt to those preferences.

Google Trends graph comparing engagement ring color trends

Examples Of Businesses Understanding Their Customers Well

  1. L.L.Bean – High School Backpacks: The first thing that Google Autocomplete recommends when you type “best school backpacks for” is “best school backpacks for high school.” Although L.L.Bean has only one high school backpack style on their website, their ad is the top choice on Google for this search. They even crafted their ad to match this search by saying, “High School Backpacks | School Backpacks at L.L.Bean.” This is a great example of recognizing what users are searching for and then adapting your ads to fit it.
  1. The Hershey Company – Reese’s Big Cup With Potato Chips: The recent development of this new product was a result of their market research with their customers, finding a trend in people desiring a mid-morning snack that was more substantial than a candy bar. To respond to this customer desire, Hershey developed a Snack Cake in 2020, and will soon release a Reese’s cup with potato chips. According to Food Business News, Hershey is “constantly researching and staying in touch with consumers.” This understanding of their customers’ needs and wants has allowed them to stay on top of trends and create products and ads that align with their customers’ desires.
  1. American Eagle Outfitters – Trends of jeans: As you can see in the screenshot from Google Trends, there has been a huge increase in searches within the past few years of “mom jeans.” American Eagle has seen this trend and has adapted to it by having a specific section on their website for “mom jeans” and by using this term in their ads.

Google Trends graph for mom jean trend

Examples Of Businesses NOT Understanding Their Customers Well

  1. Bolthouse Farms Baby Carrots: The other day, I was at the grocery store looking to buy sweet potatoes, and I picked up a bag of orange vegetables that I thought said “sweet potatoes.” After taking a second look, however, I saw that it was actually a bag of carrots that said, “sweet petites.” 

If this were to have happened in a Google Search, the customer wouldn’t know to type in “sweet petites” when looking for carrots, and therefore, the company would not be meeting the needs of their customers.

This is a great example of misunderstanding what customers are looking for. Be clear and straightforward in your ads and tell users exactly what they’re going to get. Imagine how disappointed customers will be if they go to make a recipe that calls for sweet potatoes and they realize they actually bought carrots instead!

  1. Lenovo: When doing a very generic search in Google for “mouse,” immediately I see a lot of Lenovo computer mice for sale. My intent in searching for that might just have been to see a picture of an animal, but it was hard for Google to understand my intent behind that. It would have been better for Lenovo to focus on a long-tail keyword, such as “Lenovo wireless computer mouse.”
Google search for the word "mouse"
  1. Amazon: When I type “what is a gardening spade” into Google, I am in the informational category of intent. I’m not looking to buy anything, I am just looking for a description of a gardening spade. However, the first result that comes up shows a 5-piece gardening set for sale on Amazon. Amazon would benefit more by showing that ad to someone searching for “gardening tools for sale” because they would be in the transactional category of intent.
Google search showing gardening spade ads

Conclusion: How Can I Implement User Intent, Consumer Preferences, And Market Research For My Business?

As a retail business owner, you have an obligation to stay on top of what your target audience is searching for in order to meet their needs effectively with Google Ads. Without this knowledge, your advertising dollars will be wasted because you’ll be targeting the wrong audience, at the wrong stage of the marketing funnel, with the wrong ads. 

Steps for Getting Started

To reiterate, here are some practical steps that will help you speak your customers’ language and understand them better:

  1. Evaluate your intent and make sure it aligns with your customers’ intent.
    • Where are your customers in terms of the marketing funnel (awareness, consideration, conversion)?
    • Which category of intent (informational, commercial, or transactional) are they indicating in their searches? 
    • Use Google’s Natural Language API to evaluate the semantics behind the words you’re using on your website and in your ads.
  2. Address your user’s preferences using long-tail keywords when possible.
  3. Perform market research to understand how to speak your customers’ language.
    • Type products into Google to see what Google Autocomplete suggests.
    • Use Google Trends to identify opportunities for your marketing.
  4. Create ads that meet your customers’ needs and help them find exactly what they’re looking for.

Additional Resources

Need some extra help? Here are some additional resources that can help you understand how to meet your customers’ needs better using Google Ads:

  1. Check out SEMrush for a complete guide to using Google Trends for keyword research.
  2. Tower Marketing has a great resource for identifying your target audience using Google Ads through market research, segmentation, and other data resources.
  3. HubSpot has a useful guide/template to do market research.

For additional help or questions, contact a Tower Marketing professional to elevate your marketing strategy and achieve your business goals.